About Oligo
Oligo is a leader in runtime application security and observability, focusing on protecting open-source libraries. Oligo’s innovative eBPF-based technology offers precise visibility into your code and allows organizations to prioritize actual, exploitable vulnerabilities, reducing alert noise by about 85%.
Role Overview
The Customer Success Manager plays a pivotal role in influencing and ensuring clients achieve their strategic objectives and derive maximum value from their investment in Oligo. This position requires a comprehensive understanding of the client's organizational structure, technical ecosystem, business drivers, and desired operational and AppSec outcomes.
Responsibilities include guiding clients through onboarding, facilitating ongoing adoption, prioritizing feature requests, and optimizing solution usage. The role also involves driving expansions, maintaining client engagement, and conducting structured QBRs and other business cadences to manage relationships with key stakeholders, from C-level to technical teams.
In addition to these responsibilities, the Customer Success Manager is tasked with generating periodic reports showcasing key findings, delivered value, and improvements for clients. Furthermore, the role involves acting as a bridge between Sales, Product Management, Tech Support, and R&D teams, fostering a customer-centric team environment. This collaborative approach ensures seamless coordination and alignment across departments to enhance overall customer satisfaction and success.
Required Qualifications
- 3+ years experience working as a Customer Success Manager (or similar customer facing roles such as Solution Architect, Technical Account Management) within the cyber security domain with large customers.
- Knowledge of Application Security ecosystem, or similar cyber security product knowledge (must).
- Exceptional client management and communications skills.
- Self-learner and ability to explore new challenges.
- A team player & excellent interpersonal skills.
- Experience writing documentation relevant to product deployment, deployment configuration, operational guides, CS playbooks, process workflows and technical matters.
- Ability to travel to customer locations as needed (estimated 20%).
- Bachelor’s Degree (or equivalent work experience).
Advantage:
- Experience building CS playbooks, processes/automations.
- Experience and familiarity with Kubernetes.
- Experience in working with Linux based environments.
- Experience working on a start-up environment.